Support

Need a hand?

Most questions are answered below. If yours isn't, send us a message and we'll get back to you within two business days.

Frequently asked questions

Audio won't play or keeps stopping

First, check your connection — audios stream the first time you play them. If you're connected and it still won't play, check your phone isn't in silent mode and the volume is up, then close and reopen the app. If a specific audio keeps stopping partway, signing out and back in usually clears it. Still stuck? Message us below with your device model and the audio's name.

Question about my subscription or billing

Subscriptions are handled by the App Store, so your billing always lives with Apple. To view, change, or cancel your plan: open Settings on your iPhone → tap your name → SubscriptionsRewire. For refunds, Apple handles those directly at reportaproblem.apple.com. For anything else billing-related, send us a message below.

How does cycle tracking work?

Turn on cycle tracking in Settings inside the app, then log the first day of your period. Rewire works out your current phase and quietly adapts your recommended audios and breathwork to match where you are in your cycle. Your cycle data stays private to your account and is never shared.

How do affirmation notifications get personalised?

During onboarding (and any time in Settings → Beliefs) you capture the limiting beliefs you're working on and the reframes you're building. Your affirmation notifications are generated from those reframes — so they're in your words, about your work, not generic quotes. Edit your beliefs any time and the notifications follow.

What's the Founder tier?

Founder is an invite-only tier for early members, with additional content and direct access to the team as the platform grows. If you're a Founder member, you'll see the Founder badge on your profile. Curious about joining? Send us a message below.

How do I delete my account?

In the app, go to Settings → Delete account and hold the button to confirm. That schedules your account and data for deletion — there's no need to email us first. If you can't access the app any more, send us a message below from the email address on your account and we'll handle it for you.

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Still need help?

Tell us what's going on — for bugs, the time it happened and your device model help us fix it faster.