rewire.
Legal

Terms and Conditions

Last updated: 7 August 2026

Table of contents

1. About these Terms

1.1These Terms and Conditions govern your access to and use of the Rewire mobile application, website, digital platform, content, subscription services, community features and any related services made available by us from time to time.

1.2The Services are operated by Rewire Coaching FZCO, a company registered in the United Arab Emirates, with its registered office at Premises 87687-001, Building A1, IFZA Business Park, Dubai Digital Park, Dubai, United Arab Emirates.

1.3In these Terms, references to "Rewire", "we", "us" and "our" mean Rewire Coaching FZCO. References to "you" and "your" mean the individual who accesses or uses the Services. "App" means the Rewire mobile application. "Site" means therewireapp.com and any website operated by or on behalf of Rewire. "Services" means the App, Site, subscriptions, content, community areas, live sessions and all related products and digital functionality made available by us.

1.4"Content" means all material made available through the Services, including audio recordings, videos, text, scripts, breathwork sessions, meditations, visualisations, exercises, prompts, journalling tools, educational materials, graphics, photographs, challenges, programmes, self-concept material, mindset material, wellbeing content and any other material created, commissioned or licensed by Rewire.

1.5"Contribution" means any content that you intentionally submit, upload, publish or share with other users through any community or user-visible feature of the Services. "Private Content" means information that you provide for your own private use, including journal entries, check-in responses, private notes, progress information, goals, wellbeing information and other material not intentionally made visible to other users.

1.6By creating an account, purchasing a Subscription, accessing the Services, clicking an acceptance box or otherwise using the Services, you confirm that you have read, understood and agreed to these Terms.

1.7If you do not agree to these Terms, you must not use the Services.

1.8These Terms should be read together with our Privacy Policy, Breathwork Health and Safety Acknowledgement, Community Guidelines and any additional terms displayed in connection with a particular challenge, event, promotion, programme or purchase.

1.9Where you access or purchase the Services through Apple, Google or another third-party platform, that platform's applicable terms may also apply to your use of the Services.

1.10If there is any conflict between these Terms and specific terms that are expressly stated to apply to a particular purchase, event, challenge or promotion, the specific terms will take priority in relation to that matter.

2. About Rewire and the Services

2.1Rewire is a digital wellness and self-development platform designed to provide users with tools and content intended to support areas such as breathwork, meditation, mindset, self-concept, relaxation, visualisation, journalling, reflection, emotional awareness, consistency and personal development.

2.2The Services may include guided breathwork, meditation, visualisation, sleep or relaxation content, mindset and self-concept content, daily check-ins, personalised recommendations, journalling tools, progress tracking, streaks, challenges, community functionality, live group sessions, educational material, notifications, reminders and other features that we may introduce from time to time.

2.3Certain Services may also include cycle-aware content, device integrations, health or wellbeing integrations, personalised recommendations or other features that rely on information you choose to provide.

2.4The exact Services available to you may depend on your Subscription plan, age, device, operating system, location, App version, eligibility, completion of health and safety confirmations and whether a particular feature is in general release, beta testing or limited release.

2.5We may add, modify, improve, replace, suspend or remove functionality from time to time. We do not guarantee that any specific recording, facilitator, session, programme, challenge, feature or integration will remain permanently available.

2.6Separate services including retreats, physical products, one-to-one coaching, in-person events, corporate services or other specialist products may be governed by separate terms.

2.7Unless expressly agreed otherwise in writing, the Services are provided for your personal, private and non-commercial use only.

3. Eligibility and age requirements

3.1You must be at least 16 years old to create an account or use the general Services.

3.2You must be at least 18 years old to access any restricted breathwork content involving rapid breathing, activating breathing, hyperventilation-style techniques, extended breath retention, breath holds, holotropic-influenced techniques, Wim Hof-style practices, cold exposure preparation or any other practice that we identify as requiring adult participation.

3.3If you are under 18, you may only use Services that are appropriate for your age and, where required by applicable law, with the permission of a parent or legal guardian.

3.4The Services are not intended for children under the age of 16. You must not create an account for a child under 16 or permit a child under 16 to access the Services using your account.

3.5By using the Services, you confirm that you meet the applicable age requirements, have the legal capacity to enter into these Terms and are not prohibited by any applicable law from using the Services.

3.6We may request reasonable evidence of age or identity where necessary for legal, safety, fraud prevention or account protection purposes.

3.7We may suspend or restrict an account where we reasonably believe that the account is being used by someone who does not meet the applicable eligibility requirements.

4. Account registration

4.1You may be required to create an account to access some or all of the Services.

4.2You must ensure that all information you provide during registration or at any later stage is accurate, complete and current.

4.3Your account is personal to you and must not be shared, sold, rented, transferred, sublicensed or otherwise made available to another person.

4.4You must not create an account using another person's identity, impersonate another person, create multiple accounts in order to repeatedly obtain free trials or promotional benefits, or access another person's Subscription without permission.

4.5You are responsible for keeping your password, authentication information and login credentials secure.

4.6If you believe that your account or email address has been compromised, or that another person has obtained access to your login information, you must notify us promptly.

4.7We may require you to reset your password, verify your identity or take other reasonable security steps where we believe this is necessary to protect you, another user or the Services.

4.8You are responsible for activity undertaken through your account except where that activity arises from our failure to use reasonable care or from circumstances outside your reasonable control.

4.9We may remove or require you to change a profile name, profile image, username or other account information that is misleading, unlawful, abusive, infringing, fraudulent, offensive or otherwise inappropriate.

5. Subscriptions

5.1Some or all of the Services may require a paid Subscription.

5.2We may offer monthly, quarterly, annual, fixed-term, promotional, introductory, trial or other Subscription arrangements from time to time.

5.3The price, billing period, renewal terms and included features applicable to a Subscription will be displayed before you complete your purchase.

5.4By placing an order for a Subscription, you are making an offer to purchase access to the relevant Services. A contract is formed when your payment is successfully accepted and your access is confirmed or activated.

5.5We may refuse or cancel an order where payment cannot be authorised, where there is an obvious pricing error, where we reasonably suspect fraud or misuse, where a Subscription is unavailable in your territory or where supply would be unlawful.

5.6If we cancel an order after receiving payment and you are not otherwise in breach of these Terms, we will arrange any refund that is required by applicable law.

6. Pricing, taxes and currency

6.1Subscription prices will be displayed at the point of purchase.

6.2Depending on your location and the platform through which you purchase, prices may include taxes or taxes may be added separately at checkout.

6.3Where you purchase in a currency different from the currency of your payment account, your bank, card issuer or payment provider may apply currency conversion charges or other fees.

6.4Prices offered through Apple, Google or another App Distributor may differ from prices offered directly by Rewire.

6.5Promotional or introductory prices may be available only through a specific purchase channel, for a limited period or to eligible users.

6.6We are not responsible for fees imposed independently by your bank, card provider, payment processor or currency conversion provider.

7. Automatic renewal

7.1Unless expressly stated otherwise at the point of purchase, paid Subscriptions automatically renew at the end of each billing period.

7.2By purchasing an automatically renewing Subscription, you authorise Rewire or the relevant App Distributor to charge the payment method associated with your Subscription for each renewal until the Subscription is cancelled.

7.3Unless otherwise stated, a renewed Subscription will continue for the same billing period as the previous Subscription.

7.4Where required by applicable law, we or the relevant payment platform will provide any required notice relating to renewal, pricing, cancellation rights or changes to your Subscription.

7.5You are responsible for ensuring that your payment information remains current and valid.

8. Cancelling a Subscription

8.1You may cancel automatic renewal at any time.

8.2If you purchased through Apple, cancellation must normally be completed through your Apple account or App Store subscription settings. Rewire may not be able to cancel an Apple-managed Subscription directly on your behalf.

8.3If you purchased through Google Play, cancellation must normally be completed through your Google Play subscription settings.

8.4If you purchased directly through the Rewire Site, you may cancel through any cancellation functionality made available within your account or by contacting us at hello@therewireapp.com.

8.5Unless otherwise required by law or expressly stated at the time of purchase, cancellation will stop future renewals but will not immediately terminate access. You will usually continue to have access until the end of the billing period for which you have already paid.

8.6Deleting the App does not cancel your Subscription.

8.7Deleting your Rewire account may not cancel a Subscription managed by Apple, Google or another third-party provider. You remain responsible for separately cancelling any third-party managed Subscription.

9. Free trials and introductory offers

9.1We may offer free trials, reduced introductory prices, complimentary periods or other promotional Subscription arrangements.

9.2The duration of the offer, eligibility criteria and price payable after the promotional period will be displayed before you subscribe.

9.3Unless you cancel before the applicable deadline, a free trial or introductory offer may automatically convert into a paid Subscription and the relevant payment method may be charged.

9.4Unless otherwise stated, promotional trials and introductory offers are limited to one per person.

9.5Creating additional accounts, using alternative email addresses or otherwise attempting to obtain repeated introductory benefits may result in withdrawal of the promotional access or suspension of your account.

9.6Trial periods and promotional credits have no cash value unless expressly stated otherwise.

10. Refunds and cancellation rights

10.1Payments are non-refundable except where a refund is required by applicable law, required by the rules of the relevant App Distributor, expressly agreed by us, or where the Services have not been provided in accordance with your mandatory legal rights.

10.2Refund requests relating to purchases made through Apple will normally need to be submitted through Apple's refund process.

10.3Refund requests relating to purchases made through Google Play may be subject to Google's applicable refund process.

10.4If you purchased directly through Rewire, you may contact hello@therewireapp.com regarding any refund or cancellation request.

10.5If applicable consumer law gives you a cooling-off right, you may exercise that right within the applicable statutory period.

10.6Where you request immediate access to digital content or Services during a statutory cooling-off period, you may be asked to consent to immediate performance and acknowledge any effect that this may have on your cancellation rights.

10.7Nothing in these Terms limits any mandatory right you may have to a refund, repair, replacement, repeat performance, price reduction or cancellation.

11. Failed payments

11.1If a payment fails, we or the relevant payment platform may retry the payment.

11.2During a failed payment period, access may continue temporarily, be restricted, be suspended or eventually expire.

11.3You may be asked to update your payment information.

11.4You remain responsible for valid charges that became due before cancellation or termination of the Subscription.

12. Changes to Subscription prices

12.1We may change Subscription prices from time to time.

12.2A price change will not normally affect a billing period that has already been paid.

12.3Where required by law, you will be given notice before a new price applies to a future renewal.

12.4If you do not wish to continue at the new price, you may cancel before the price change takes effect.

13. Licence to use the Services

13.1Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install the App on a compatible device that you own or control and to access the Services during the period in which you are entitled to do so.

13.2Your licence is for personal and non-commercial use only.

13.3Where offline functionality is offered, any downloaded Content remains licensed rather than sold to you. Offline Content may expire, be protected by technical restrictions, become inaccessible when your Subscription ends or be removed where the underlying Content is withdrawn.

13.4You must not extract offline Content from the App or attempt to circumvent any technical restrictions applied to it.

13.5You must not use Rewire Content in paid coaching, group classes, workplace sessions, retreats, events, training programmes or any other commercial activity without our prior written permission.

14. Intellectual property

14.1All intellectual property rights in the Services belong to Rewire or our licensors.

14.2These rights include intellectual property in the Rewire name, logo, branding, methodology, sequencing of content, scripts, recordings, breathwork structures, visualisations, meditations, programmes, educational material, graphics, photography, video, software, source code, databases, interfaces, written content, challenge structures and other proprietary material.

14.3You do not acquire ownership of any Rewire intellectual property by accessing or purchasing the Services.

14.4Unless expressly permitted by law or by us in writing, you must not copy, reproduce, record, screen-record, extract, download, republish, redistribute, broadcast, translate, sell, sublicense or otherwise exploit Rewire Content.

14.5You must not remove copyright notices, branding, watermarks, ownership notices or technical protections applied to the Services.

14.6You must not use Rewire Content, scripts, recordings, voices, likenesses, datasets or proprietary material to train artificial intelligence systems, machine learning models, synthetic voice systems or competing products.

14.7You must not use a facilitator's voice or likeness to create cloned, synthetic or derivative material.

14.8You must not use the Services for the purpose of replicating, benchmarking or developing a competing product or service in a manner that infringes our intellectual property or other legal rights.

14.9Unauthorised use may result in suspension or termination of your account and may also give rise to legal action.

15. Feedback

15.1You may choose to provide feedback, suggestions, ideas or feature requests relating to the Services.

15.2Unless otherwise agreed in writing, you grant Rewire a worldwide, perpetual, irrevocable, royalty-free, transferable and sublicensable right to use, adapt, develop and commercialise such feedback without payment to you.

15.3This clause does not apply to Private Content, journal entries, personal health information or material that you have not intentionally submitted as product or service feedback.

16. General health and wellness disclaimer

16.1Rewire is a general wellness and self-development platform.

16.2Rewire is not a medical service, medical device, healthcare provider, psychotherapy service, psychiatric service, counselling service, crisis service, diagnostic tool or clinical treatment programme.

16.3Nothing made available through the Services constitutes medical, psychological, psychiatric, therapeutic, legal, financial or other regulated professional advice.

16.4Rewire Content is provided for general educational, informational, motivational and wellbeing purposes only.

16.5You remain responsible for determining whether any session or practice is appropriate for you.

16.6You should seek advice from an appropriately qualified professional before using any practice where you have a medical condition, mental health condition, relevant injury, recent surgery, pregnancy, suspected pregnancy, medication concern or any other circumstance that may affect whether the practice is suitable.

16.7You must not delay seeking medical or mental health support because of information obtained through Rewire.

16.8You should stop any session immediately if you feel unwell, distressed, faint, unsafe, unable to breathe comfortably or otherwise unable to continue safely.

17. Breathwork safety

17.1Certain Rewire Content may involve activating breathwork, rapid breathing, hyperventilation-style breathing, breath retention, breath holds, holotropic-influenced breathing, Wim Hof-style breathing, somatic exercises or other practices capable of producing physical or emotional effects.

17.2Such practices may not be suitable for everyone.

17.3You may be required to accept a separate Breathwork Health and Safety Acknowledgement before accessing restricted breathwork Content.

17.4You must not participate in activating breathwork while driving, operating machinery, cycling, running, walking, standing or carrying out any activity where dizziness, altered awareness or changes in breathing could create a risk of injury.

17.5Activating breathwork and breath holds must only be undertaken in a safe and stable position, normally seated or lying down, on dry land and in an environment where you can stop safely.

17.6You must not perform breath holds, rapid breathing or hyperventilation-style techniques while in a bath, shower, swimming pool, sea, lake, river or any other body of water.

17.7You must not practise restricted breathwork close to an open flame, on an elevated surface or in any environment where temporary light-headedness could create a danger.

17.8You must obtain appropriate medical advice before participating in restricted breathwork where you have, or believe you may have, a relevant medical contraindication.

17.9Relevant contraindications may include cardiovascular conditions, abnormal blood pressure, circulation or clotting conditions, seizure disorders, fainting, neurological disorders, respiratory conditions, pregnancy, retinal or eye-pressure conditions, blood sugar conditions, recent surgery, recent serious injury, serious mental health conditions or medication affecting relevant physiological functions.

17.10The list in clause 17.9 is not exhaustive and you are responsible for reviewing any safety information provided in connection with a particular session.

17.11You must not participate in restricted breathwork while under the influence of alcohol, recreational drugs or any other substance that materially affects your judgment, breathing, coordination or awareness.

17.12You should stop immediately and return to normal breathing if you experience chest pain, chest tightness, severe dizziness, persistent dizziness, fainting, breathing difficulty, severe distress, confusion, panic that does not ease or any other concerning symptom.

17.13Where necessary, you should seek appropriate medical assistance.

17.14Your health circumstances may change over time. If you receive a diagnosis, become pregnant, begin or change medication, undergo surgery, sustain an injury or experience another relevant health change, you should reconsider whether restricted breathwork remains suitable for you.

17.15Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.

18. Cold exposure

18.1Where Rewire Content refers to cold showers, cold water immersion or other cold exposure practices, you remain responsible for determining whether those practices are safe and appropriate for you.

18.2Breathwork must be completed on dry land before entering water.

18.3You must return to normal breathing before approaching or entering water.

18.4You must never perform breath holds, rapid breathing, hyperventilation-style breathing or activating breathwork while immersed in water.

18.5You should not practise cold water exposure alone.

18.6You should ensure that an appropriate responsible person is present where there is a material safety risk.

18.7You must follow local safety guidance, use an appropriate environment and leave the water immediately if you feel unwell, confused, severely numb, unable to control your breathing or otherwise unsafe.

18.8Rewire does not supervise your physical environment and cannot determine whether a particular location, temperature, water condition or activity is safe.

19. Meditation, somatic and emotional content

19.1Meditation, visualisation, breathwork, somatic practices and self-development exercises may sometimes bring attention to difficult memories, emotions, fears, beliefs or past experiences.

19.2You should pause or stop any session if you experience overwhelming distress, panic, dissociation, intrusive memories or another emotional response that you cannot comfortably manage.

19.3If you have a history of serious trauma, psychosis, severe panic, recent psychiatric hospitalisation or another significant mental health concern, you should seek appropriate professional advice before using emotionally activating content.

19.4Rewire facilitators are not acting as your doctor, therapist, psychologist, psychiatrist or other healthcare practitioner.

19.5Any qualifications, certifications, professional backgrounds or educational credentials held by a Rewire founder, contributor, facilitator or guest do not create a clinician-patient, therapist-client or similar treatment relationship between that person and you.

20. Emergencies and crisis situations

20.1Rewire is not an emergency service, crisis response service or continuously monitored mental health service.

20.2You must not rely on journal entries, check-ins, community posts, support emails or any other part of the Services as a means of requesting urgent assistance.

20.3If you believe that you or another person is in immediate danger, you should contact the appropriate emergency service or crisis support service in your location.

20.4We do not guarantee that Rewire will identify, detect, review or respond to distress, self-harm language, emergency language or crisis-related content.

20.5Where we become aware of a credible and immediate safety concern, we may take reasonable steps that we consider appropriate, including contacting you, restricting an account, removing content, preserving information or contacting an appropriate authority where permitted or required by law.

21. Cycle-aware content

21.1Rewire may provide content or recommendations described as cycle-aware.

21.2Cycle-aware functionality is provided for general wellness and educational purposes only.

21.3It is not intended to diagnose hormonal or menstrual conditions, confirm ovulation, confirm pregnancy, predict fertility with clinical accuracy, provide contraception or replace medical or reproductive health advice.

21.4Recommendations may be based on dates, symptoms, cycle information and other details you choose to provide, together with general assumptions or automated rules.

21.5Menstrual cycles can vary and information entered by a user may be incomplete, inaccurate or outdated.

21.6You must not rely on Rewire for contraceptive, pregnancy, fertility or medical decisions.

22. Personalised recommendations

22.1Rewire may use information you provide, including check-in responses, stated goals, activity history, preferences and previous use of the Services, to recommend Content.

22.2Recommendations may be generated automatically.

22.3A personalised recommendation does not amount to a medical, psychological or clinical assessment and does not constitute a determination that a particular session is medically appropriate for you.

22.4Automated recommendations may be incomplete, inaccurate or unsuitable.

22.5You remain responsible for reviewing relevant safety information, considering your own circumstances and deciding whether to participate in a recommended session.

22.6We may change the systems used to generate recommendations from time to time.

23. Results, testimonials and outcome claims

23.1Individual experiences with Rewire vary.

23.2We do not guarantee any particular outcome from your use of the Services.

23.3In particular, we do not guarantee increased income, business growth, career advancement, improved relationships, increased confidence, increased productivity, improved sleep, reduced anxiety, improved emotional regulation, improved mental health, improved physical health, a particular self-concept change or any specific personal or financial outcome.

23.4Testimonials and case studies reflect individual experiences and should not be interpreted as a guarantee that you will obtain the same or similar result.

23.5Testimonials may be edited for spelling, grammar, clarity or length provided that their intended meaning is not materially altered.

23.6User-reported statistics, surveys, internal observations or other outcome data may be based on self-reported information, limited samples or internal analysis and may not have been independently verified or clinically validated.

23.7Statements concerning income, impact, manifestation, opportunity, personal transformation or success are motivational or aspirational unless expressly stated otherwise and do not constitute financial promises or earnings guarantees.

24. Live sessions

24.1Your Subscription may include access to live sessions, workshops, community calls, breathwork sessions, somatic sessions, challenges or educational events.

24.2The timing, subject matter, format, facilitator and frequency of live sessions may change.

24.3Unless a specific event has been separately sold on the basis that attendance at that event is guaranteed, missing a live session does not normally entitle you to a refund.

24.4We do not guarantee that a replay of a live session will be available.

24.5A live session may be postponed, cancelled or delivered by an alternative facilitator where reasonably necessary.

24.6Live sessions are group experiences rather than private consultations.

24.7You should not disclose information during a live session that you do not want other participants or facilitators to hear, see or remember.

24.8Where a session is recorded, we will provide any notice required by law or reasonably appropriate in the circumstances.

24.9If you participate using your voice, image, display name or other identifying information, that information may appear in the recording.

24.10A recording may be made available to eligible Rewire users.

24.11We will obtain any additional consent required before using identifiable live-session footage in paid advertising or unrelated promotional campaigns.

24.12We may remove a participant from a live session where their conduct is abusive, disruptive, unsafe, threatening, sexually inappropriate, unlawful, promotional, spam-related or otherwise in breach of these Terms.

24.13Technical problems affecting your own internet connection, device, microphone, camera, speakers or software do not normally entitle you to a refund.

25. Challenges, streaks and progress tracking

25.1Rewire may provide streaks, badges, progress records, completion statistics, points, reminders, habits, challenges and other motivational features.

25.2These features are intended as motivational tools only and are not clinical or medical measurements.

25.3Unless expressly stated otherwise, points, streaks, badges and similar features have no monetary value and cannot be transferred or exchanged for cash.

25.4We may correct, reset or remove progress information where it has been affected by an error, technical issue or misuse.

25.5We may modify or discontinue a challenge, streak system or motivational feature from time to time.

25.6You must not continue a session solely to maintain a streak, achieve a score or complete a challenge where continuing would be uncomfortable, distressing or unsafe.

26. Community features

26.1The Services may include community functionality that allows users to share text, photographs, comments, experiences, questions and other material.

26.2Contributions posted in community areas may be visible to other users.

26.3Community spaces are not private therapy groups and should not be treated as confidential environments.

26.4You should not share information that you would not want another user to read, save, screenshot, remember or redistribute.

26.5Community Contributions reflect the views and experiences of the users who post them.

26.6Unless expressly identified as official Rewire Content, a Contribution does not represent advice or endorsement by Rewire.

26.7You must not rely on community material as medical, mental health, legal, financial or other professional advice.

27. Community standards

27.1You must use community features responsibly and lawfully.

27.2You must not post, upload, send or share material that is unlawful, fraudulent, threatening, abusive, harassing, discriminatory, defamatory, sexually explicit, pornographic, exploitative, violent, hateful or otherwise seriously inappropriate.

27.3You must not encourage self-harm, suicide, dangerous breathwork, unsafe cold exposure, illegal drug use or other dangerous activity.

27.4You must not post knowingly unsafe or materially misleading medical or health information.

27.5You must not infringe another person's copyright, trademark, privacy, publicity, confidentiality or other legal rights.

27.6You must not impersonate another person or organisation.

27.7You must not upload malware, harmful code, deceptive links or content intended to interfere with the Services.

27.8You must not use the community to spam users, operate pyramid schemes, solicit banking or payment information, promote illegal activity or commercially promote products, services or competing programmes without our permission.

28. User Contributions

28.1You retain ownership of Contributions that you post through the Services.

28.2By posting a Contribution, you grant Rewire a non-exclusive, worldwide and royalty-free licence to host, store, reproduce, technically process, display, moderate, format, resize and make that Contribution available through the Services to the audience you selected.

28.3This licence exists for the purpose of operating, maintaining and moderating the Services.

28.4The licence will normally end when the Contribution is deleted, although copies may remain temporarily in technical backups or where retention is reasonably necessary for legal, fraud prevention, safety, moderation or evidential purposes.

28.5We will not use an identifiable Contribution in external paid advertising without additional permission unless you expressly submitted the material for promotional use.

28.6You are responsible for ensuring that you have the rights and permissions necessary to post your Contributions.

28.7By posting a Contribution, you confirm that it does not unlawfully infringe another person's rights and does not contain confidential information that you are not entitled to disclose.

28.8We may remove, restrict or disable any Contribution that we reasonably believe breaches these Terms, creates a legal or safety risk, is the subject of a credible complaint or is otherwise inappropriate for the Services.

29. Private Content

29.1Private Content may include journal entries, check-in responses, notes, reflections, goals, cycle information, progress information and similar information intended for your private use.

29.2Private Content is not treated as a public Contribution.

29.3You grant us the limited rights reasonably necessary to store, process and display Private Content, operate requested functionality, generate permitted recommendations, provide technical support, maintain security, prevent fraud and comply with applicable law.

29.4Our handling of Private Content is also governed by our Privacy Policy.

29.5We use reasonable technical and organisational measures to protect user information, but no digital system can be guaranteed to be completely secure.

29.6You should not use the Services as the sole permanent storage location for information that you cannot afford to lose.

30. Moderation, reporting and blocking

30.1We may provide tools allowing users to report content, report accounts, block users, mute users or contact support.

30.2Making a report does not guarantee immediate removal of content or immediate action against another user.

30.3We may investigate reports and take any action we reasonably consider appropriate, including taking no action, issuing a warning, removing content, restricting functionality, temporarily suspending an account or permanently terminating an account.

30.4Where appropriate, we may preserve relevant information or refer serious matters to law enforcement or another competent authority.

30.5We are not required to disclose confidential moderation information, internal investigation material, the identity of a reporting user or information that would compromise another person's privacy.

31. Prohibited technical use

31.1You must not access or use the Services in a way that interferes with, damages, overloads or compromises the integrity or security of the Services.

31.2You must not scrape, systematically extract, crawl or collect data from the Services without our prior written permission.

31.3You must not use bots or automated systems to create accounts, generate interactions, circumvent restrictions or access functionality in a manner not intended by us.

31.4You must not bypass payment controls, defeat encryption or digital rights management, probe or test vulnerabilities without authorisation or attempt to obtain another user's passwords or authentication details.

31.5You must not introduce malware, malicious code or other harmful technology.

31.6You must not reverse engineer, decompile or modify the App except to the extent that applicable law expressly permits this notwithstanding contractual restrictions.

31.7You must not resell access to the Services, use stolen or unauthorised payment details, make fraudulent refund or chargeback claims or otherwise use the Services for unlawful commercial purposes.

32. Third-party and device integrations

32.1The Services may connect with third-party platforms or device services such as Apple Health, Google Health Connect, wearable devices, calendars, payment providers, authentication services, video conferencing platforms, analytics services and notification services.

32.2You control whether to grant permissions to compatible third-party services.

32.3Information obtained from third-party services may be incomplete, delayed, duplicated, inaccurate or unavailable.

32.4We do not guarantee the accuracy of information created by a third-party device, platform or integration.

32.5Third-party health and device information must not be relied upon for medical diagnosis, emergency monitoring or urgent health decisions.

32.6You may revoke permissions using your device or third-party account settings where the relevant service allows this.

32.7A third-party integration may cease to operate because of changes made by the third-party provider, changes to APIs, operating system updates, expired permissions, technical failures or discontinuation of the integration.

32.8Third-party platforms remain subject to their own terms and privacy policies.

33. App store terms

33.1Where you download the App from Apple, Google or another App Distributor, you must comply with the applicable platform rules.

33.2These Terms are between you and Rewire, not between you and Apple or Google.

33.3Subject to applicable law and platform rules, Rewire is responsible for the App, Rewire Content, maintenance and support obligations relating to Rewire, and claims concerning the App.

33.4Apple, Google and other App Distributors are not responsible for providing Rewire support except where their own terms expressly provide otherwise.

33.5If an App Distributor is entitled to enforce provisions of these Terms under its own platform requirements, it may be treated as a third-party beneficiary of those relevant provisions.

34. Notifications and communications

34.1You may choose to receive push notifications, emails, reminders, community notifications, challenge updates and marketing communications.

34.2Delivery of notifications is not guaranteed and may be affected by your device, operating system, internet connection, notification permissions or third-party infrastructure.

34.3You must not rely on Rewire notifications for emergency warnings, medication reminders, medical monitoring, personal safety or other time-critical obligations.

34.4You may manage push notification permissions through your device.

34.5You may unsubscribe from marketing emails using the unsubscribe method provided.

34.6We may continue to send service-related communications concerning your account, payment, Subscription, security, legal notices, safety information, privacy matters or material changes to the Services.

35. Third-party links and content

35.1The Services may contain links to third-party websites, platforms, services or content.

35.2A link does not mean that we endorse or control the third party.

35.3Subject to applicable law, we are not responsible for the independent acts, omissions, content, availability, security, privacy practices or commercial activities of third parties.

35.4You access and use third-party services at your own discretion and subject to their own terms.

36. App updates and device compatibility

36.1We may release updates to the App from time to time.

36.2Updates may add, remove or modify features, improve security, correct faults, improve performance or change compatibility.

36.3Certain updates may be required in order to continue using the Services.

36.4You are responsible for maintaining a compatible device, sufficient storage, internet access and an appropriately current operating system.

36.5We do not guarantee that the App will remain compatible with every device, operating system, accessibility tool, network or wearable.

37. Service availability

37.1We aim to provide a reliable service but do not guarantee that the Services will be continuously available or entirely free from errors.

37.2Access may be interrupted by maintenance, updates, technical faults, hosting failures, cloud platform failures, internet outages, payment failures, cyber incidents, App Store outages, regulatory requirements or events outside our reasonable control.

37.3We may temporarily suspend some or all of the Services where reasonably necessary to maintain security, investigate misuse, correct a serious problem, comply with law, protect users or carry out maintenance.

37.4Where reasonably possible, we will take steps to minimise significant disruption.

37.5If a prolonged interruption materially deprives you of a paid Service, we will provide any remedy required by applicable law.

38. Changes to the Services

38.1We may change, improve, replace or discontinue elements of the Services from time to time.

38.2Content may be removed because of licensing issues, contributor changes, legal concerns, safety updates, technical requirements or changes in our product offering.

38.3A Subscription does not give you a permanent right to any particular recording, facilitator, programme, challenge, feature or integration.

38.4Where a change materially reduces the core paid Services during a current billing period, we will provide any remedy required by applicable law and may, where appropriate, provide an extension, credit or proportionate refund.

39. Changes to these Terms

39.1We may update these Terms to reflect changes to the Services, legal or regulatory developments, platform requirements, security requirements, business changes, operational changes or clarifications.

39.2The date at the top of these Terms will be updated when changes are made.

39.3Where a change is material, we will take reasonable steps to notify you.

39.4Material changes will not retrospectively remove rights that have already arisen.

39.5Where applicable law requires your consent to a material change, we will seek that consent or provide any cancellation right required by law.

40. Suspension and termination by Rewire

40.1We may restrict, suspend or terminate your account where we reasonably believe that you have materially breached these Terms, do not meet the age requirements, are creating a safety or security risk, are engaging in fraud, have shared or resold paid access, have repeatedly infringed intellectual property rights or have seriously abused another user or member of staff.

40.2We may also suspend access where this is reasonably necessary to comply with law, protect the Services, investigate a compromised account or comply with an App Distributor requirement.

40.3Where appropriate, we may provide a warning or an opportunity to correct the issue before taking permanent action.

40.4We may act immediately where the issue is serious, urgent, unlawful or related to fraud, security or safety.

40.5Where we permanently terminate a paid account because of your material breach, you may lose access to the remaining Subscription period and may not receive a refund except where applicable law requires otherwise.

40.6If we terminate your paid access for reasons unrelated to your breach, we will provide any remedy required by applicable law.

40.7You must not create a new account for the purpose of evading a valid suspension or termination.

41. Termination by you

41.1You may stop using the Services at any time.

41.2You may request deletion of your account through functionality within the App where available or by contacting hello@therewireapp.com.

41.3Deleting an account and cancelling a Subscription are separate actions.

41.4Before deleting your account, you should cancel any Subscription managed by Apple, Google or another third-party provider and retain copies of any information you wish to keep.

41.5Following account deletion, your access will end and Private Content may be deleted in accordance with our Privacy Policy.

41.6Certain information may remain temporarily in technical backups or may be retained where necessary for legal, accounting, fraud prevention, security, safety or dispute resolution purposes.

42. Privacy and personal data

42.1Our Privacy Policy explains how we collect, use, store, disclose and protect personal information.

42.2Depending on the Services you use, information may include account information, contact details, Subscription data, usage information, check-in responses, journal entries, cycle information, wellbeing preferences, Contributions, device information, integration data and support communications.

42.3Rewire is operated by a company established in the United Arab Emirates and may engage service providers located in other countries.

42.4International transfers of personal information will be handled in accordance with our Privacy Policy and applicable data protection law.

42.5The Services are not intended to operate as a regulated electronic medical records system, clinical records platform or emergency health monitoring platform.

42.6Healthcare professionals and regulated organisations must not use Rewire to store clinical records on behalf of patients unless we have expressly agreed to such use in writing.

43. Intellectual property complaints

43.1If you believe that material available through the Services infringes your intellectual property rights, you may contact hello@therewireapp.com.

43.2Your notice should identify the protected work, identify the allegedly infringing material, explain the basis of your rights and provide sufficient information for us to investigate.

43.3We may remove or restrict content, contact the relevant user, request further information, restore content where a complaint is unsupported or terminate repeat infringers where appropriate.

43.4You may be responsible for losses caused by a knowingly false or materially misleading infringement complaint where applicable law allows such recovery.

44. Warranties and disclaimers

44.1We will provide the Services using reasonable care and skill where required by applicable law.

44.2Subject to your mandatory legal rights, the Services are provided on an "as available" basis.

44.3We do not guarantee uninterrupted availability, complete freedom from errors, suitability for every user, permanent availability of every Content item, accuracy of community material, continued availability of third-party integrations or any specific personal outcome.

44.4Nothing in these Terms excludes any mandatory consumer right relating to digital content, digital services, defective services, subscriptions, refunds or other consumer protections.

45. Our liability

45.1Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

45.2In particular, nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot legally be excluded, or any other liability that cannot lawfully be limited.

45.3Subject to clause 45.1, we are responsible for losses caused by our breach of these Terms or our failure to use reasonable care where those losses were reasonably foreseeable.

45.4Subject to applicable law, we are not responsible for loss caused by inaccurate information provided by you, your failure to follow clear safety instructions, use of Content in an unsafe environment, continuation of a session after warning symptoms, an undisclosed contraindication where we were not negligent, a third-party platform outside our reasonable control, failure to install an appropriate update, an incompatible device or a compromised device.

45.5The Services are intended for personal rather than business use. To the extent permitted by law, we are not liable for lost profits, lost revenue, lost business, loss of contracts, loss of commercial opportunity, business interruption or commercial goodwill arising from personal use of the Services.

45.6To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to the Services will not exceed the total amount you paid directly to Rewire for the Services during the 12 months immediately preceding the event giving rise to the claim.

45.7The limitation in clause 45.6 does not apply to liability that cannot legally be limited.

46. Your responsibility for third-party claims

46.1To the extent permitted by law, you will be responsible for reasonable losses incurred by Rewire as a direct result of a third-party claim caused by your deliberate unlawful use of the Services, your unauthorised commercial distribution of Content, fraud committed through your account, your intentional introduction of malware, your material infringement of another person's rights or an unlawful Contribution posted by you.

46.2You will not be responsible to the extent that the relevant claim arose from Rewire's own negligence, breach of these Terms, modification of the relevant material or instructions.

46.3We will take reasonable steps to mitigate recoverable losses and, where reasonably possible, notify you of a relevant claim.

47. Force majeure

47.1We will not be responsible for delay or failure caused by events outside our reasonable control.

47.2Such events may include natural disasters, fire, flood, war, civil unrest, terrorism, epidemic or pandemic restrictions, government action, changes in law, telecommunications failure, internet failure, hosting failure, cloud platform failure, App Store suspension, payment network failure, cyberattacks despite reasonable precautions, labour disputes, power failure and infrastructure failure.

47.3We will take reasonable steps to reduce the effects of such events.

47.4Where a prolonged event materially prevents us from providing a paid Subscription, you may have the right to cancel or receive another remedy where required by applicable law.

48. International use

48.1Rewire may be accessed in multiple countries, but we do not represent that every feature or form of Content is lawful, appropriate or available in every jurisdiction.

48.2You are responsible for complying with the laws applicable in your location.

48.3We may restrict access in a country or territory where supply would be unlawful, where sanctions or trade restrictions apply, where regulatory requirements make continued supply impractical or where an App Distributor or payment provider requires restriction.

48.4Any mandatory consumer rights applicable in your country remain unaffected.

49. Governing law

49.1These Terms are governed by the laws applicable in the Emirate of Dubai and the federal laws of the United Arab Emirates applicable therein.

49.2If you are a consumer, you retain the benefit of mandatory consumer protections that apply in the country where you habitually reside.

49.3Nothing in these Terms deprives you of protections that cannot lawfully be excluded by contract.

50. Disputes

50.1Before commencing formal legal proceedings, you and Rewire agree to make reasonable efforts to resolve any dispute informally.

50.2Complaints should be sent to hello@therewireapp.com and should include your name, account email address, details of the issue, relevant supporting information and the outcome you are seeking.

50.3The parties will normally allow at least 30 days from receipt of a written complaint to attempt to resolve the matter.

50.4Clause 50.3 does not prevent either party from seeking urgent relief, acting where a legal limitation period is about to expire or reporting unlawful activity to an appropriate authority.

50.5Subject to mandatory consumer rights, the courts of Dubai, United Arab Emirates will have jurisdiction in relation to disputes arising from these Terms.

50.6If you are a consumer habitually resident in the United Kingdom, European Union, Ireland or another jurisdiction that gives you mandatory local court rights, you may also have the right to bring proceedings in your country of residence.

50.7Nothing in these Terms prevents you from contacting an applicable consumer authority, regulator, alternative dispute resolution provider or App Distributor dispute process.

51. Electronic communications

51.1You agree that contracts, notices, confirmations and disclosures may be provided electronically.

51.2Communications may be delivered by email, through the App, through your account, through the Site, by push notification or by another reasonable electronic method.

51.3Electronic acceptance may have the same legal effect as a physical signature to the extent permitted by law.

51.4You are responsible for maintaining an accurate email address and ensuring that you have access to communications sent to that address.

52. Assignment

52.1You may not transfer your account, Subscription or rights under these Terms without our prior written consent.

52.2We may transfer our rights and obligations under these Terms to an affiliated company, successor, purchaser of Rewire, purchaser of substantially all relevant assets or another entity as part of a genuine business restructuring.

52.3Any transfer by us will not reduce your mandatory consumer rights.

52.4We will provide any notice of a transfer required by applicable law.

53. General

53.1These Terms, together with any policies or additional terms expressly incorporated into them, form the agreement between you and Rewire in relation to the Services.

53.2Nothing in clause 53.1 excludes liability for fraud or fraudulent misrepresentation.

53.3If any provision of these Terms is found to be unlawful or unenforceable, that provision will be modified to the minimum extent necessary where possible. If modification is not possible, it will be treated as removed and the remaining provisions will continue in effect.

53.4A delay or failure by us to enforce a right does not amount to a waiver of that right.

53.5These Terms do not create a partnership, employment relationship, agency, fiduciary relationship or joint venture between you and Rewire.

53.6Except where Apple, Google or another App Distributor has enforceable rights under applicable platform terms, a person who is not a party to these Terms has no right to enforce them unless applicable law provides otherwise.

53.7Headings are included for convenience only and do not affect interpretation.

53.8Where a translation of these Terms is provided, the English version will control to the extent permitted by applicable law.

53.9Clauses which by their nature are intended to continue after termination, including provisions relating to intellectual property, liability, payment obligations, Contributions, disputes and legal rights, will continue after termination where appropriate.

54. Contact us

54.1Questions, complaints or requests concerning these Terms may be sent to:

Rewire Coaching FZCO
Premises 87687-001, Building A1
IFZA Business Park, Dubai Digital Park
Dubai
United Arab Emirates

Email: hello@therewireapp.com

Support: therewireapp.com/contact

Schedule 1 — Model cancellation form

Where you have a statutory right to cancel a direct purchase from Rewire, you may use the following wording if you wish:

To Rewire Coaching FZCO, Premises 87687-001, Building A1, IFZA Business Park, Dubai Digital Park, Dubai, United Arab Emirates, email hello@therewireapp.com.

I hereby give notice that I cancel my contract for the following Subscription or digital service:

Subscription or service:
Date ordered:
Name:
Account email address:
Address, where required:
Date:
Signature, if submitted on paper:

This cancellation form is intended for eligible purchases made directly from Rewire. Purchases made through Apple, Google Play or another third-party platform may need to be cancelled through that platform.

Schedule 2 — Breathwork user acknowledgement

Before accessing restricted breathwork Content, you may be required to confirm that you are aged 18 or over, that you have read the Rewire Breathwork Health and Safety Acknowledgement, that you understand that breathwork is not medical treatment and that activating breathwork may produce physical and emotional effects.

You may also be required to confirm that you will not practise activating breathwork while driving, operating machinery, standing, walking, running, cycling, swimming or otherwise participating in an activity where dizziness or altered awareness could create a danger.

You may be required to confirm that activating breathwork and breath holds will be completed on dry land in a safe position, that you will return to normal breathing before entering water, that you will never combine breath holds with water immersion and that you will not practise cold water exposure alone.

You may also be required to confirm that you have reviewed the relevant contraindications, will seek appropriate medical advice where necessary, will stop if you experience concerning symptoms and understand that changes to your health may affect whether a practice remains suitable for you.

Any such acknowledgement does not waive your statutory rights and does not exclude or limit any liability that cannot lawfully be excluded or limited.

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